FAQ
1. Can I use any image for customization?
Yes! We support images of your family 👨👩👧👦, pets 🐶🐱, favorite anime characters 💗, celebrities 🌟, or any photo that’s meaningful to you.
Please make sure the image is clear and high-resolution for the best result.
2. How do I send you my image or text?
3. What languages do you support for text-based customization?
We currently support English, Chinese, and Korean.
For other languages, feel free to contact us to check availability.
4. How long does it take to make and ship my order?
⏳ Production Time: 3–5 days
📦 After your item is made, it will be shipped out right away. You’ll receive a tracking number once it’s on the way!
5. Can I cancel or return a custom order?
Because each item is made just for you, customized products are non-returnable and non-refundable unless there is a quality issue.
But don’t worry — if something goes wrong, just contact us. We’ll always do our best to help! 💖
6. Do you offer bulk orders or wholesale?
Yes! We welcome bulk/custom group orders for events, gifts, fandom merch, or collaborations. ☀️
Feel free to message us for a custom quote or special request.
7. What if I don’t know how to crop or edit my image?
No problem at all! ✂️ Just send us the original photo
— we’ll help you remove the background and prepare the cutout to make sure it looks great on your item.
8. Do you ship internationally?
Yes! 🌍 We ship worldwide.
Shipping times vary depending on your location
— feel free to ask for an estimate based on your country.
9. Is gift packaging available?
Actually, every order is carefully packaged with love 💝
— we make sure it feels like receiving a gift, even without a special request.
You’ll also find some little surprises inside 🎁, just to make your unboxing moment extra joyful!
